Refund and Cancellation Policy


Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. We stand behind our products and service. In fact, we guarantee that you will always get reliable hosting, competent support and professional service - or we will issue you a refund. Our industry leading money back guarantee allows you to have peace of mind and to try our services risk-free. All hosting are covered by our unmatched 30-day money back guarantee. You can cancel your hosting plan within the first 30 days for a full refund.

  • If you cancel within 30 days you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
  • If you cancel within 30 days and your plan includes a free domain, MEGABIT will deduct a non-refundable domain fee from your refund. This not only covers our costs, but ensures that you won't lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.
  • MEGABIT does not offer any refunds for cancellations that occur after 30 days.
  • FAQ

    How Do I Cancel My Hosting Account?

    Your hosting account with MEGABIT can be canceled for the first 30 days for a full refund. To cancel your hosting account, please contact us by phone at +250724911332. Before you contact us, please ensure the following:

  • You know the security question of your Megabit main password.
  • The email address listed in the Profile section of your account is current.
  • Terms and conditions may apply. You can read all about our guarantee in our terms of service.
    • Full Inbox protection at competitive prices
    • Easy configuration
    • Various reporting options
    • Increase employee productivity

    VPS, Cloud VPS, Dedicated Servers, Cloud Servers, Infrastructure Services, AWS or Google Cloud Computing services are not eligible for 30 days money back guarantee.

    If the TOS/AUP agreed upon when ordering is violated this voids your eligibility for the 30 day money back guarantee. MEGABIT reserves the right to deny the refund if we feel abuse of services has occurred.