3 months ago
Full Time
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Customer Service Representative

3 months ago
Full Time



MEGABIT is a digital solutions provider started in September 2018, it is motivated to take a lead in Digital Transformation and make everything possible in the digital life.


In 10 years, we want:

1. To become a hub of digital solutions in Rwanda

2. To move Africa’s business forward through internet

3. To become the enabler of digital businesses in Africa


Website: www.Megabit.rw 



MEGABIT is looking for dynamic self –driven and highly creative personality to join the team. If you have what it takes, we would like to hear from you. Please select a position and send us your application to jobs@megabit.rw  by 31st January 2021 Kindly indicate the job .


JOB TITLTE: Customer Service Representative


Sector:  Administration, Business, Management, Other 


Desired experience& Education:  

·         Entry level (1 to 3 years of experience) 

·         Previous experience, especially in particular industry, preferred 

·         University/High School Diploma  


Contract type:  Full-time 

Deadline:  31-01-2021 23:45 

Number of positions:  1 


Job Responsibilities 

·         Open and maintain customer accounts by recording account information 

·         Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 

·         Maintain financial accounts by processing customer adjustments 

·         Recommend potential products or services to management by collecting customer information and analyzing customer needs 

·         Prepare product or service reports by collecting and analyzing customer information 

·         Contribute to team effort by accomplishing related results as needed 

·         Manage large amounts of incoming calls 

·         Generate sales leads 

·         Identify and assess customers’ needs to achieve satisfaction 

·         Build sustainable relationships of trust through open and interactive communication 

·         Provide accurate, valid and complete information by using the right methods/tools 

·         Meet personal/team sales targets and call handling quotas 

·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 

·         Keep records of customer interactions, process customer accounts and file documents 

·         Follow communication procedures, guidelines and policies 

·         Go the extra mile to engage customers 

·         Resolve customer complaints via phone, email, mail or social media 

·         Use telephones to reach out to customers and verify account information 

·         Greet customers warmly and ascertain problem or reason for calling 

·         Cancel or upgrade accounts 

·         Assist with placement of orders, refunds, or exchanges 

·         Advise on company information 

·         Take payment information and other pertinent information such as addresses and phone numbers 

·         Place or cancel orders 

·         Answer questions about warranties or terms of sale 

·         Act as the company gatekeeper 

·         Suggest solutions when a product malfunction 

·         Handle product recalls 

·         Attempt to persuade customer to reconsider cancellation 

·         Inform customer of deals and promotions 

·         Sell products and services 

·         Utilize computer technology to handle high call volumes 

·         Work with the company director   to ensure proper customer service is being delivered 

·         Close out or open call records 

·         Compile reports on overall customer satisfaction 

·         Read from scripts 

·         Handle changes in policies or renewals 



Customer Service Representative Qualifications / Skills: 

·         Customer service 

·         Product knowledge 

·         Market knowledge 

·         Quality focus 

·         Problem solving 

·         Documentation skills 

·         Phone skills 

·         Familiar with Email applications 

·         Familiar with CRM systems 

·         Listening 

·         Resolving conflict 

·         Analyzing information 

·         Multi-tasking 



Fluent in Both: Kinyarwanda, English and French (added advantage) languages 


Pay: Negotiable based on experience 


Location:  Kigali, Rwanda (Required) 


Additional Compensation: 

·         Health insurance 

·         Retirement plan 

·         Paid time off 

Work Location:  One location 


This Job Is Ideal for Someone Who Is: 


·         Dependable — more reliable than spontaneous 

·         People-oriented — enjoys interacting with people and working on group projects 

·         Adaptable/flexible — enjoys doing work that requires frequent shifts in direction 

·         Detail-oriented — would rather focus on the details of work than the bigger picture 

·         Achievement-oriented — enjoys taking on challenges, even if they might fail 

·         Autonomous/Independent — enjoys working with little direction 

·         Innovative — prefers working in unconventional ways or on tasks that require creativity 

·         High stress tolerance — thrives in a high-pressure environment 





Monday to Friday in Office 

Overtime via Phone and Live chat application 


Work Remotely: 

Temporarily due to COVID-19 


Note: Only shortlisted candidates will be called for the written exam and interview 


 Done at Kigali , on January 5th ,2020



This Job is Filled